FAQ's

Who is Screen Share? 

 

Screen Share was created by @MoSeitler in response to the harm he was seeing being done by digital exclusion in the education journeys of young refugees. And yet households and businesses have disused technology collecting dust. He presented this frustrating equation to The Blue Thread Big Ideas Fund, and Screen Share was born in January 2021. 

How do I know you are going to wipe my laptop?

When we receive a laptop, we immediately reset it to its factory settings. We completely understand the importance of data security - under no circumstances would we pass your laptop to anyone else without wiping it first.  We can even provide a video of your laptop being wiped if you like.

 

While we are happy to wipe a laptop for you for no charge, we understand if you’d rather wipe it yourself. We’ve put together a document which gives you a step-by-step guide to removing all data from your Mac, Windows computer or Chromebook. 

 

We can wipe most laptops without any passwords, but it does help if you remove it or change it to ‘hello’. 

Are you a registered charity? 

 

We're not a registered charity but we are a Community Interest Company (Company number 13288663), which means we exist solely to serve the community. Any profit we make is reinvested to serve our mission: to facilitate and advocate for digital inclusion for young refugees.

The refugees we provide laptops for are known to and supported by Refugee Support Network, which is a 10-year old charity registered in England & Wales under charity number 1132509.

Screen Share exists thanks to catalytic funding from the The Blue Thread Big Ideas Fund, which supports young people to develop socially positive, mission-driven tikkun olam projects (improving the world) inspired by Jewish values and aimed at creating change in the world. As we continue to grow from an idea to a project to an operation in which people are willing to invest, we will explore the opportunity to become a registered charity ourselves. 

Do you accept iPads? 

 

Yes - unfortunately many families have no technology at all. While tablets aren’t laptops, they are useful, especially if they come with a keyboard!

I don't know whether my laptop is suitable! 

 If you think it's too old, it's too old. If it says 'Celeron' or 'Pentium' anywhere, it's too old. If it says 'i3', 'i5' or even 'i7' then it's perfect! If you're unsure just send us a picture and we'll let you know. And if it doesn't suit, we've created a directory for you to send it elsewhere!  

 

I don’t have a charger. Is this okay? 

 

Chargers are obviously really useful, but laptops without them are fine (as long as those laptops have recently shown some signs of life!)

I don’t have a laptop but I’d like to make a donation. How can I do this? 

 

Thank you! We are now taking donations and using the funds for laptop repairs. We are volunteers - not a penny goes anywhere else. Just click here!

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