FAQs
-
We accept laptops which:
Switch on
Have a built-in camera
We do not accept laptops which show no signs of life. If you are unsure, submit this form and we can let you know.
We have these restrictions and only provide good quality tech to our recipients because we think they are worth it, and we want them to know we believe in them. There's a good chance we can turn your 'seen better days' laptop into something high functioning and reliable. If you think your laptop is 'probably too old', then you're probably right. Check out the organistions below who may be able to take your older laptop and make it useful for someone!
-
Screen Share is a registered charity (Charity number: 1205408). Here we are on the Charity Commission website.
-
Generally, we ask that laptops are wiped before we receive them. This is the most secure method of ensuring the safety of your data.
We have the ability to provide regulation-compliant data sanitisation, certified by ADISA, both on or off-site and in accordance with your data protection needs (NIST 800-88, IEEE 2883, British HMG, DoD 5220). We use EraseIT and provide comprehensive data destruction certification for each asset. We also accept devices which have had their HDD’s or SSD’s removed completely. Equally, we are able to work with IT Asset Disposal companies to destroy donors’ HDDs and SSDs if preferred.
Our in house data sanitisation offer is bespoke and dependant on a range of factors such as security risk or size of donation. This offer will be assessed on a case by case basis.
If you’re an individual wanting to donate a laptop, you can visit this page for our guide on how to wipe your laptop.
For companies or businesses donating tech to us, more information on this process is available here.
-
There are currently two types of referral process at Screen Share:
For charity partners:
Fill out our partner referral form - you will have received this via email when our partnership was agreed. If you require another, please email your Screen Share contact.
After your referral has been submitted we will email when a device is available to ask you to sign our tech agreement.
Once this is signed an returned, we will pack and post the laptop, and notify you of the tracking details.
We aim to not exceed 6 weeks between referral and delivery. Often it is much quicker than this.
For non-partners and individuals:
Fill out this form to request a device. We cannot at the moment make any promises on time of delivery, or if you will be allocated a device at all.
We are working hard on scaling our operation to be able to fulfil as many referrals as possible.
-
We have limited supply and very high demand for devices. We are working our way through our waiting list. We accept referrals from non-partner organisations and self-referrals on the basis of our priority system, outlined here.
We provide most of our devices through our partner organisations. This means if you are not a partner organisation or supported by one, there is likely to be a considerable wait - if we are even able to provide you with a device at all.
In the meantime, we suggest you check out these alternative device sources.
Please remember that submitting the request form does not guarantee that we can provide a device. If we can, we will be in touch with you.
-
Yes - unfortunately many refugees have no technology at all. While tablets aren’t laptops, they are useful, especially if they come with a keyboard! Similarly, we accept phones where suitable.
-
Chargers are really useful, but laptops without them are fine (as long as those laptops have recently shown some signs of life!)
-
Your donation directly helps refugees and people seeking sanctuary gain the tools and confidence to thrive in a digital world. Here’s how your money makes a difference:
£10 buys a new charger
£40 buys a laptop refurbishment kit
£150 buys a fully refurbished laptop
£250 can fund a place on our Know Your Tech course, where refugees learn to repair laptops—gaining valuable technical skills and supporting our circular model.
£500 can support a full digital skills training programme, empowering a cohort of refugees with the confidence and knowledge to navigate the online world safely and independently.
Every contribution supports our four key programmes: Digital Access, Data Connectivity, Know Your Tech and Digital Skills. Together, they ensure that no one is left behind in our increasingly digital society.
Your support helps people build their futures on their own terms.
-
There are many meaningful ways to support Screen Share beyond a one-off donation:
Donate a Device: give your disused device a new life where it can make an impact.
Donate Through Your Payroll: give regularly through your salary with payroll giving—a simple, tax-efficient way to support our work.
Make a Major Gift: if you're considering a larger contribution, we’d love to speak with you about how your gift can create lasting impact.
Fundraise for Us: host a community event, challenge, or online campaign to raise funds and awareness.
Corporate Giving: businesses can support us by donating surplus IT equipment, providing sponsorship, or organising employee giving schemes.
Volunteer Your Skills: offer your expertise—whether in tech, training, or logistics—to support our programmes.
Spread the Word: help grow our impact by sharing our mission with your network, online or in person.
Each contribution helps break digital barriers for refugees.
-
Generally, we ask that laptops are wiped before we receive them. This is the most secure method of ensuring the safety of your data.
We have the ability to provide regulation-compliant data sanitisation, certified by ADISA, both on or off-site and in accordance with your data protection needs (NIST 800-88, IEEE 2883, British HMG, DoD 5220). We use EraseIT and provide comprehensive data destruction certification for each asset. We also accept devices which have had their HDD’s or SSD’s removed completely. Equally, we are able to work with IT Asset Disposal companies to destroy donors’ HDDs and SSDs if preferred.
Our in house data sanitisation offer is bespoke and dependant on a range of factors such as security risk or size of donation. This offer will be assessed on a case by case basis.
More information on this process is available here.
-
Screen Share needs help to refurbish laptops and teach refugees digital skills. Employees from across your company’s teams can help with both processes. We run half-day and full-day workshops in which we train your staff through laptop refurbishment before distributing them to refugees, or we bring together your staff and our clients to exchange digital skills and create community. For more information please contact Alessandra.