GET HELP

On this page, you’ll find all the information you need to get help from Screen Share. Whether that’s getting in touch to request a laptop, reporting a problem with your laptop, or accessing digital skills training and information, it’s all here.

Most of our devices are distributed via our partner organisations. If you are not supported by one of our partner organisations, you can apply for a device by clicking the button.

If you are represent a refugee supporting organisation and want to partner with us, please fill out this form.

Please note that we are not currently taking on new referral partners. If we can support and you have filled out the form, we will be in touch.

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  • Screen Share’s Digital Drop-ins provide refugees with tailored support to develop their digital skills across a range of areas, including managing their asylum application with the Home Office, accessing healthcare, preparing for future work and using communication platforms. Information on our Digital Skills programme can be found here.

  • Screen Share offers free internet data, calls and texts to clients via SIM cards through our partnerships with the Good Things Foundation and Vodafone.

    There are 3 options a client can choose from:

    • O2 provides 20GB + Calls + Texts per month for 12 months. The client needs to top up with a voucher delivered via SMS every month.

    • Vodafone provides 40GB + Calls + Texts per month for 6 months. The client does not need to top up; it's automatic.

    • Three provides a single recharge of 24 GB of data. All the client needs to do is load the SIM in the device.

    • At the end of this period, the client needs to pay for credit themselves, or apply to us for another SIM card, which will be free but a different phone number.

    We advise that clients using their SIM card to hotspot their laptop choose Vodafone or Three. For those who don't want to change their number in 6 months or are unlikely to be able to pay for their own data in 6 months' time, we recommend O2.

    You can find more information about the O2 top-up process here.

    If you would like to request internet data, please click here.

  • We can provide large numbers of devices at a heavily discounted rate, facilitate loan schemes and offer repair as a service to partner refugee charities.

    If you have a specific project in mind, please fill out our contact form, selecting “Partner Enquiries”.

    Please note that at this moment in time, as a result of unprecedented demand for our services, we are very slow in accepting new partner organisations, but will be reviewing this process soon.

    If one of your refugee clients has an urgent need for a device, you can also fill out a self-referral for a device on their behalf. This does not guarantee a device. We will contact you if your referral is successful.

  • You can report a problem with your device by clicking here.

If there is something else you need help with that falls outside of these categories, contact us.