We hold responsibility to multiple stakeholders, beginning with our clients - refugees who must be met with safety, dignity, and space to grow, both digitally and as individuals. We are equally accountable to our corporate and business partners, who entrust us with their IT assets and rely on us to deliver secure, sector-leading data sanitisation and meaningful impact reporting. We have a duty to our staff and volunteers to provide a safe, supportive, and purposeful working environment that enables their commitment to social change. We take responsibility for advancing the understanding and exposure of refugee digital exclusion and following the evidence to lead the field. We are stewards of the trust placed in us by donors and supporters, ensuring their investment delivers a tangible, lasting impact.

We are committed to building high-value, mutually beneficial partnerships - beginning with our corporate and business partners, whose support is vital to the solution. By converting used IT assets into life-changing tools, advocating for refugee digital inclusion, and opening up their networks, our corporate partners help drive systems-level change.

We also work closely with national and local charities to deliver programmes that are rooted in community need and existing infrastructure. Digital inclusion is just one step in the refugee journey - working across and beyond the sector is fundamental to maximising impact and solving the problem.

We engage in open, evidence-based dialogue with local and national government, sharing data and insights to ensure refugees are not left out of digital inclusion policy or planning. This problem is solvable, but only if we commit to doing so together.

We understand sustainability in two essential ways: financial and environmental. First, we are committed to building long-term financial sustainability through a diverse set of income streams, so that we can be here for as long as we are needed. Refugee support rightly includes housing, legal advice, education, and employment - but digital inclusion is still underserved. We are working not just to spend resources on the problem, but to build an organisation with the longevity, scale, and stability to solve it.

Second, we are deeply committed to environmental sustainability. We embrace the circular economy model by reducing, reusing, repairing, recovering and recycling wherever possible - and work to prevent e-waste as much as we manage and create it. We acknowledge our environmental footprint as we scale, and take seriously our role in a wider ecosystem of digital inclusion, charity infrastructure, and IT asset reuse. We hold ourselves to high standards of transparency, traceability and reporting when representing our impact on our environment.

Digital inclusion is a process that must include everyone - regardless of background, immigration status, language, or digital starting point. We work to ensure that refugees have equitable access to the tools, skills, and opportunities they need to rebuild their lives and participate fully in society.

We recognise that power, privilege, and systemic inequality shape who is heard and who is served. We commit to challenging those imbalances - both within our own organisation and across the systems we are part of.

We believe digital inclusion is not just about access but about agency. We centre lived experience at every level of our work and create clear, supported pathways for refugee leadership across volunteering, employment, governance, and strategy. We are working towards a future where refugees don’t just benefit from digital inclusion - they lead it.