How to wipe your laptop (Individuals)

It's really important that you wipe your device before donating it. We would be happy to chat about how and why, just reach out. There's some tips below!

Wiping a laptop running Windows 10.

Windows 10 includes an easy way to wipe your laptop and return it to how it was when you bought it.

Go to 'Start', then 'Settings', then 'Update & security', then 'Recovery'. Click 'Get started' and follow the instructions. You want to select 'Reset PC' and then 'Remove Everything'. The video below talks you through the process. Depending on the age of your laptop, you may not have to follow each stage in the video (such as finding the 'recovery key'). Good luck and contact us if you can't manage it!

Wiping a laptop running Windows 8

Wiping a laptop running Windows 8 or 8.1 is very similar. Go to 'Settings', then 'Update and Security', then 'Recovery'. Select 'Remove everything' and then 'Remove files and clean the drive'.

Or follow the instructions in the video below!

Wiping a Chromebook

To wipe your Chromebook, sign out of it. Then press and hold 'Ctrl + Alt + Shift + r' at the same time. Select Restart, and then select 'Powerwash'. Press 'Continue'.

Wiping an Apple Mac laptop

These written instructions are courtesy of Solidaritech, a great charity based in Bradford who provide a similar service but not specifically for refugee education. If you're not so bothered about education but want to support a refugee with a laptop, do be in touch with them!

If you're having trouble wiping your laptop, just get in touch through the chat function of our website (bottom right hand side of your screen) and we can talk you through it. Thank you again for donating your laptop!